While items will frequently be shipped sooner, please allow up to 4 business days for items to ship after payment and 2-4 weeks for custom orders and pre-sale purchases unless otherwise stated in the item listing or order confirmation. All custom sales are final.
Should an item arrive damaged please email a photo to firstname.lastname@example.org. Please retain all packaging for your photo.
You will receive tracking when your item ships, and if you're ever unsure of where your order is, please email us at email@example.com
If you change your mind about an item, our Return Policy makes it easy.
All eligible items* must be returned with original tags attached in sellable condition. Returns received within 7 days of when you receive your item(s) will be eligible for a refund. After 7 days returns or exchanges are eligible for a store credit up to 30 days.
*Ineligible items include: FINAL SALE (or items marked down 40% or monogrammed/personalized products, earrings, leggings, bodysuits, hair accessories, socks, and gift cards.)
- Within 7 days of receipt, with the tags attached by mail or in store: Receive a refund to the original form of payment
- From 8-30 days after receipt, with the tags attached by mail or in store: Receive a store credit for the purchase price
- By Mail: send your item with tracking to: Bee Hive Gift shop, 41 S Main Street, Wilkes Barre, Pa 18701
- In Store: Return your online or in store purchase to our Wilkes Barre location
- Exchanges: Items with tags attached and in unused condition can be exchanged within 30 days of receipt both by mail or in store. Exchanges are subject to a 1-7 day processing time.
- Without tags attached, or with visible wear (this includes deodorant marks): Items may not be returned or exchanged
- All gift card purchases are final. Gift cards and store credits cannot be returned, exchanged or redeemed for cash (unless required by state law)
- Restocking Fee: Customers returning/exchanging greater then 15 products a month will be subject to a 20% restocking fee. Local pickup orders must be picked up within 30 days or order will be cancelled and subject to a 20% restocking fee.
- Holiday Return Policy: All eligible gift purchases after 11/16 may be exchanged or returned for store credit until 1/18.
- FINAL SALE items cannot be returned for credit or refund. No exceptions.
Any questions - please email firstname.lastname@example.org